We’re currently looking for a Duty Officer to join our NEA team in our redeveloped building at MacMillan Hub.
Hours: 24 hours across 4 or 5 days, to include some evenings to 8.30pm and Saturdays 9.30am to 2.30pm
Salary: £27,250 per annum (pro rata)
Location: North Edinburgh Arts, MacMillan Hub, 12C MacMillan Square, Edinburgh EH4 4AB
Deadline for applications: Tuesday 23 June 2026
Interviews: Wednesday 15 July 2026
ABOUT THE ROLE: DUTY OFFICER
The Duty Officer will contribute to the smooth day to day running of all NEA’s public facing operations including Front of House, Housekeeping, Community Café and Maintenance.
Acting as the first point for all in-person, telephone and email enquires they will ensure visitors to NEA receive a warm welcome and an excellent, enjoyable, safe, and supported experience that reaches or exceeds expectations. The Duty Officer will support the café, front of house, and housekeeping teams in daily/weekly tasks, and assist the Senior Management Team with aspects of venue management and maintenance.
We are looking for someone with experience managing staff in a community setting, ideally with previous Duty Officer, supervisory, or venue management experience. You will be passionate about delivering excellent customer service and creating positive participant experience, with the confidence and interpersonal skills to communicate effectively with a wide range of people. The successful candidate will be organised, reliable, and accountable, with strong attention to detail and the ability to remain calm and flexible when working under pressure. Experience managing behaviour, working with external partners, and demonstrating a proactive, positive approach to problem-solving is essential.
For full details of this post, please download the DUTY OFFICER JOB DESCRIPTION.
APPLICATION PROCESS
Apply by email to recruitment@northedinburgharts.co.uk attaching:
- An up-to-date CV detailing relevant education and employment experience (no more than 2 sides A4)
- A covering letter demonstrating how your skills meet the Person Specification (no more than 2 sides A4)
- Details of two referees, including at least one previous employer
Applications must be submitted by Tuesday 23 June 2026. Late applications will not be considered. Please send these to recruitment@northedinburgharts.co.uk using NEA Duty Officer in the subject line.
Interviews will be held, in person, on Wednesday 15 July 2026.
Equal Opportunities Monitoring
NEA is committed to recruiting high quality candidates whose skills and experience are most suited to the job regardless of sex, race, colour, ethnic or national origin, religion (or beliefs), marital status, sexual orientation (or perceived sexual orientation), disability, age or political affiliation.
Please complete the Equal Opportunities Form and email it to recruitment@northedinburgharts.co.uk. This information is for monitoring purposes only, and will be treated as confidential and not be used in the selection process.
Click here to download Equal Opportunities Form (Word version)
Click here to download Equal Opportunities Form (PDF Version)
We strive to be an organisation that is open and welcoming and where different voices can flourish. We are keen to recruit someone who feels their voice is under-represented in the sector and have a commitment to accessibility and equality. We would welcome and encourage applications from individuals living and/or working in the areas of North Edinburgh neighbouring NEA. We recognise that the written format is not always the most accessible way to apply, so if there are any specific access requirements you need to apply for and/or to fulfil the position please let us know and we will arrange that with you
If you have any questions about this role, please email Kate Wimpress at director@northedinburgharts.co.uk
